[I posted this review last week but it appears to have been removed, so I'm reposting with updates.]
I looked at a few anti-theft backpacks and kept this one because it was the most comfortable. This one sits flush against my back, even when full, so the weight is distributed well on my shoulders (other brands would pull away at the top of the back, creating extra pressure on the shoulder straps). It looks lovely and clean. My only complaint about the design is that there's no key clip inside the bag. The size is great for using as a personal item on airplanes and I've had not issues fitting a 32oz Owala into the side pockets. My big issue with the bag is customer service! The zipper on my bag has teeth that persistently go out of alignment, blocking the zipper from closing. I reached out to customer service a week after the return period had closed to inquire about warranty coverage. I got an email back asking for photos and videos, which I promptly sent. Since then, no response to my three follow up emails and the phone takes me to a voicemail for a different person. For the cost of this bag, I'm very disappointed with both the quality of the zipper and the customer service from the company.
After this review initially posted, Pacsafe replied to the review on the site, saying that I'd hear from their US customer service team by the following day (which would have been 4 days ago). I have heard nothing from the customer service team, and instead my review disappeared from…
