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Updated: 2023-01-18

SHIPPING INFORMATION

Holiday Shipping Notice:

Please note that during the Lunar New Year, our warehouse will be closed from Monday, January 23 to Wednesday, January 25.

  • Orders received after 12 pm on January 20 to January 25 will be processed once our warehouse reopens on January 26.

Please allow for up to 72 hours for your order to be processed by our warehouse when they reopen. You will receive an email notification with tracking information once your order has left our warehouse.  

 (There may be slight delays depending on the volume we receive but we will do our best to ship out your order as soon as possible.)

 

General Information

We dispatch orders within 2 working days from Hong Kong.

We deliver worldwide, delivery times and shipping fees will vary depending on destination and package size. This is calculated at checkout.

Unfortunately, we cannot deliver to PO boxes at this time.

Orders may be subject to duties and taxes levied by the customs office of destination country. To simplify the customs clearance process on products shipped by Pacsafe.com, all duties and taxes are calculated by our system and charged at checkout dependent on destination customs policies.

For any inquiries regarding shipping, please contact us here.

Hong Kong

We use SF Express to deliver all shipments in Hong Kong.

Shipping time is 1-2 working days (Excluding order processing time)

 Order Value

Shipping Fee

Up to HKD 399.00

Based on package size. Starting from HKD 30.00

Over HKD 399.00

Free Shipping.

International shipping

We use FedEx to deliver all international shipments.

Shipping time is 2-7 working days (Excluding order processing time).

Shipping information for Australia, Malaysia and Singapore

Australia

Order Value

Shipping Fee

Up to USD 100.00

USD 12.50

USD 100.01-719.99

USD 18.00. Duties & taxes not applicable.

Over USD 719.99

USD 18.00. Duties & taxes applicable.

 

Malaysia

Order Value

Shipping Fee

Up to USD 100.00

USD 12.50. Duties & taxes applicable.

Over USD 100.01

USD 18.00. Duties & taxes applicable.

 

Singapore

Order Value

Shipping Fee

Up to USD 100.00

USD 12.50

USD 100.01-289.99

USD 18. Duties & taxes not applicable.

Over USD 289.99

USD 18. Duties & taxes applicable.


For other countries we ship to, the shipping fee will vary depending on shipping destination and the package size.

Shipping Country List:

Asia-Pacific customers

Australia, Azerbaijan, Bangladesh, Bhutan, Brunei, Cambodia, China, Cook Islands, Fiji, French Polynesia, Hong Kong, India (Except Ladakh), Indonesia, Japan, Kazakhstan, Kyrgyzstan, Lao People's Democratic Republic, Macao, Malaysia, Maldives, Mongolia, Nepal, New Caledonia, New Zealand, Norfolk Island, Pakistan, Papua New Guinea, Philippines, Samoa, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Timor-Leste, Tonga, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna

Europe customers

Please visit our Europe website.

UK customers

Please visit our UK website.

USA & North/Central/South America customers

Please visit our US website.

You will receive a shipping confirmation email once your order is on its way; simply click on your tracking link in the email to get the up-to-date tracking information.

SHIPPING TERMS & CONDITIONS

Shipping Fee

The shipping fee will vary depending on shipping destination and the package size.

Duties and taxes

Orders to countries outside of Hong Kong may be subject to duties and taxes levied by the customs office of destination country. The order recipient is the importer of record in the destination country and is responsible for all duties and taxes.

To simplify the customs clearance process on products shipped by Pacsafe.com, you will pay for the product, the duties and taxes, and the cross-border delivery in a single checkout on the Pacsafe.com. The total cost is guaranteed - pre-calculated and pre-paid, so you won’t receive any bills from the shipping company or customs.

With respect to each item for which duties and taxes have been pre-calculated, you authorize Pacsafe.com to designate a carrier to act as your direct or indirect representative/agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your duties and taxes for such item.

We recommend checking with your local customs office for more information in case you have any question about duties and taxes.

Order processing

Orders received after 12pm Hong Kong Time will be processed the next working day. Please allow extra time for your order to be processed during public holidays and busy periods.

Delivery

There may be times where we will need additional information from you to clear your shipment through customs. Please ensure your information in checkout is accurate and customs can reach you during the delivery window.

Free Shipping

Our free shipping offer only applies to eligible countries and single orders which meet the minimum purchase amount. Duties and taxes don't contribute to the minimum purchase amount.

Canceling items or changing your shipping address might affect your order's free shipping eligibility.

If Pacsafe.com is responsible for the item cancellation due to stock issues, the free shipping offer will still apply to the remaining items.

Pacsafe.com reserves the right to offer and discontinue the free shipping offer to any country at any time.