Updated: 20/06/2024

Shipping Information

We are offering free shipping on all orders for Hong Kong customers - No minimum or promo code needed.

For Macau customers, from 12:00 a.m. HKT on 20/6/2024 until 11:59 p.m. HKT on 3/7/2024, we are specially offering 14-day free shipping on all orders. We will charge HKD 30 as the shipping fee for all orders after the 14-day free shipping offer expires.

We dispatch confirmed orders within 1-2 working days from the Hong Kong warehouse. Working days are Monday to Friday and do not include public holidays within Hong Kong. 

We work closely with SF Express to deliver your orders to you. If you wish to opt for a pickup service from SF Locker or SF store, please clearly state the code or full address of locker and store when you enter the delivery address in checkout. 

The shipping time is within 1-2 working days. (Excluding order processing time)

Unfortunately, we cannot deliver to PO boxes at this time.

For any inquiries regarding shipping, please contact us here.

Asia-Pacific customers

Please visit our APAC website.

Europe customers

Please visit our Europe website.

UK customers

Please visit our UK website.

USA & North/Central/South America customers

Please visit our US website.

You will receive a shipping confirmation email once your order is on its way; simply click on your tracking link in the email to get the up-to-date tracking information.


Order processing

Orders received after 12 pm Hong Kong Time will be processed and shipped out the next working day. Please allow extra time for your order to be processed after public holidays and during busy periods.


There may be times where we will need additional information from you to handle your shipment. Please ensure your information in checkout is accurate.

Free Shipping

Pacsafe.com reserves the right to offer and discontinue the free shipping offer to any country at any time.

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