The zippers on the front pocket are very hard to open.
It took me a bit of time to figure out how to open the lockable zippers on the front pocket. You have to push down on the tiny bumpy surface and then pull the other zipper up. Even though I figured it out, I tried to call Pacsafe UK but no one answered the telephone. These zippers require strong fingers and hands to undo them, so if you have arthritis or something similar (maybe Repetitive Strain Injury) this bag is not for you. The other zippers that slide together are much easier on your hands and fingers.
Pacsafe - Official Hong Kong Store
Thank you for sharing your experience with the self-locking zippers on the front pocket of this bag. We understand that they could be challenging to open initially. The self-locking zippers are designed to provide instant security, but they do require some practice to get used to.
To assist with this, we've created an instructional video that demonstrates the best way to use these zippers: https://videos.sproutvideo.com/embed/7091d0b01a1ee5c2f9/4a758c0a62479005.
We acknowledge that these zippers may be difficult for some people, especially those with conditions like arthritis or Repetitive Strain Injury. We will share this feedback with our product team for future development to ensure our products are more accessible.
We apologize for the inconvenience you faced when trying to reach Pacsafe UK. We are working to improve our customer support to ensure better assistance in the future.
If you have any further concerns or need additional help, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to provide a better experience moving forward.
Thank you very much for your feedback again.
